Grievance Redress Mechanism – Banyan Nation
Banyan Nation · Grievance Redress

Do you have a Grievance ?

A transparent, fair, and confidential channel for external stakeholders to raise concerns about project activities — at no cost.

Grievance Submission Form

Fields marked * are required · Available in English / हिन्दी / ಕನ್ನಡ

Complainant Details

Optional
Preferred Contact

Incident / Concern Details

Please select the date of the incident.
Please describe where the incident occurred.
Please select a category.
Please describe the grievance in detail.
Include what happened, who was involved, and any witnesses or evidence.
Affected Parties *

Urgency Level *

Prior Actions Taken

Optional
Privacy Notice: Your information is protected and shared only with those directly involved in resolving your complaint, or as required by law. We will acknowledge receipt within 3 working days and aim to resolve within 30 days.

Grievance Submitted

Your complaint has been registered. Please save your Grievance ID for follow-up.

Our team will acknowledge within 3 working days.
Reach us at +91 85220 97333 or grievance@banyannation.com

Phone / WhatsApp+91 85220 97333
Emailgrievance@banyannation.com
OfficePlot 181/B, Phase III, TSIIC, Pashamylaram
1

Receipt & Registration

The Grievance Focal Point (GFP) logs your complaint with a unique ID, date, location, and category. Verbal complaints are written down and read back to you for confirmation.

Same day or within 1 working day
2

Acknowledgement

You receive a confirmation (SMS, WhatsApp, call, email, or written receipt) with your Grievance ID, next steps, and estimated response timeline.

Within 2 working days of registration
3

Assessment & Classification

GFP classifies the complaint: Level 1 (Minor), Level 2 (Significant), or Level 3 (Critical – safety / human rights / major environmental impact). Out-of-scope complaints are redirected.

Within 3 working days of registration
4

Investigation

Relevant departments (Construction, EHS, HR, Security, Contractors) coordinate a site inspection, document review, and stakeholder discussions.

L1: 7 days · L2: 15 days · L3: 30 days
5

Resolution & Communication

Corrective actions are proposed. GFP or GRC communicates the resolution to you with rationale and timeline, and seeks your confirmation.

After investigation concludes
6

Closure & Escalation

Complaint is closed once agreed actions are implemented. If unsatisfied, case goes to the full GRC for review. You retain the right to approach external authorities at any stage.

GRC final decision within 15 days of escalation

Who Can File

  • Nearby residents & local communities
  • Shop owners / vendors
  • Landowners & road users
  • NGOs & civil society
  • Contractors' workers (off-site)
  • Visitors to the project site
  • Any affected individual or group

Covered Issues

  • Environmental impacts (dust, noise, water)
  • Health & safety concerns
  • Traffic & access disruptions
  • Property damage
  • Labour & human rights
  • Access restrictions
  • Community relations

Guiding Principles

  • Free to access — no charges
  • Non-retaliation guaranteed
  • Anonymous complaints accepted
  • Culturally appropriate process
  • Transparent outcomes

Languages Available

  • English
  • हिन्दी (Hindi)
  • ಕನ್ನಡ (Kannada)
  • తెలుగు (Telugu)

Grievance Redress Committee (GRC)

Medium-to-high risk or unresolved complaints are escalated to the GRC, which comprises:

Project Manager
Chairperson
EHS Manager
Member
HR / Admin Head
Member
GFP
Member Secretary
Contractor Representative
If applicable
External / Local Authority
For major community issues
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